Lifecycle
- Obsolete Date 01-11-2021
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Features
HPE Foundation Care NBD Service
HPE Foundation Care 24×7 Service
HPE Foundation Care CTR Service
For products covered by Foundation Care, HPE offers three distinct service levels:
Media
もしものときの安心サポート ”HPE ポストワランティサービス”
標準保証終了後、もしものときの安心サポート
Get more from your IT investments – HPE Proactive Care
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With HPE Foundation Care you enjoy support that is simple, affordable, scalable, and personal. 5 questions to ask in order to make sure you get the support you need.
Documents
- HPE Outage Management brochure
- HPE Hardware Technical Support
- HPE 3PAR StoreServ 7000 Storage Installation and Startup Service data sheet – US English
- HPE Cluster Consistency Service
- HPE Onsite Partitioning Service
- HPE Foundation Care Service – Support Services data sheet
- HPE Foundation Care Parts Exchange Service data sheet, US English
- HPE Service Credits data sheet
- HPE Hardware Support Onsite Service – Contractual Services data sheet – US English (A4)
- HPE Cluster Consistency Service
- HPE GreenLake delivers VMware cloud foundation and HPE Synergy service brief
- HPE Foundation Care Parts Exchange Service data sheet, US English
- HPE Cloudline Support Services datasheet – US English
- Modern platform for better end-user experiences solution brief
- HPE Upgrade Service for Oracle® Databases
- HPE 2017 LPR Highlights
- HP Hardware Support Offsite Return Services
- HPE NonStop BackBox Installation and Startup Service
- HPE Hardware Support Offsite Return Services: Support Solutions Services data sheet
- Bring the cloud to your apps and data – HPE GreenLake with Nutanix for Private Cloud solution brief
- HPE Team Day Service – HPE Integration and Performance Services data sheet
- HPE Serviceguard for Linux Implementation Service
- HPE Parts Exchange Service data sheet
- HPE GreenLake for HPE SimpliVity service brief
- HPE Hardware Support Exchange Service data sheet – US English
- Unlock the value of your databases
- HPE Functional Equivalent (FE) Parts – the right choice if the part you need has gone EOL infographic
- NA GSD Cyber Security Services, data sheet
- HPE OEM program accelerates global solution delivery and support for Anritsu case study
- Shift to Digital Transforms Construction Management at Interoc case study
- HPE Multivendor Support Service – The Power of One service overview
- HPE Maintenance Schedules – Public – HPE Lifecycle Services
- Transforming Database Operations with Nutanix and HPE
- HPE Pointnext Complete Care
- HPE Pointnext Tech Care brochure
- Partner AAS Acceleration Workshop
- HPE Backup & Recovery Modernization Service – Level 1 and 2 data sheet – US English
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